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FAQ

Frequently Asked Questions

Your Guide to Companion Care Solutions!

What is SuperAides, and how can it help my family?

SuperAides provides on-demand, non-medical companion care designed to support seniors, individuals with disabilities, and families. Whether it’s emotional support, assistance with daily activities, or transportation, our compassionate SuperAides empower individuals to maintain their independence.

How do I get started with SuperAides?

Getting started is simple! You can register online via our website, download the SuperAides app, or call our care team to discuss your needs. From there, you can select your preferred services and SuperAide.

What sets SuperAides apart from other care services?

We stand out with our unique on-demand service model, SmartCare technology for easy booking, and highly trained SuperAides who provide professional, personalized, and reliable support.

Is SuperAides compliant with regulatory standards?

Yes, SuperAides complies with all relevant regulations to ensure the highest standards of safety, quality, and professionalism.

Booking and Services

How do I book a service with SuperAides?

Booking is easy and flexible! Use our app, or website, or contact our care team to arrange your services. You can choose specific dates, times, and even your preferred SuperAide.

Can I book for multiple days?

Yes, you can schedule recurring services or book for multiple days in advance.

Are there minimum hours for a booking?

Yes, we require a minimum of three hours per session to ensure adequate support and care.

Can I use my account to book services for family members or friends?

Absolutely! You can use your SuperAides account to arrange services for your loved ones, ensuring their needs are met with ease.

What services do SuperAides provide?

SuperAides offers:

  • Emotional Support: Companionship, conversations, and social interaction.
  • Daily Living Assistance: Light housekeeping, meal preparation, errands.
  • Transportation: Safe rides to medical appointments, X-ray/MRI appointments, grocery trips, social outings, etc.
  • Respite Care: Temporary relief for family caregivers.
  • Technology Assistance: Help with devices like smartphones or tablets.

For a full list of services, visit our Services Page.

Can I request the same SuperAide for every visit?

Yes, we encourage continuity of care and allow clients to request the same SuperAide whenever possible.

Safety and Policies

Do you perform background checks on SuperAides?

Yes, every SuperAide undergoes rigorous screening, including criminal background checks, reference verification, and safety protocol training.

How safe is my credit card transaction with SuperAides?

Your security is our priority. All transactions are encrypted and processed through secure payment gateways.

What is your cancellation policy?

We allow cancellations up to 24 hours before the scheduled service without penalty. For detailed terms, visit our Cancellation Policy.

Is travel included in the service fee?

Yes, transportation costs up to a 6-mile radius for service-related travel are included. Additional travel requests may incur a nominal fee.

What if I’m not satisfied with the service provided?

Your feedback matters to us. If you’re not satisfied, contact our support team, and we’ll work to address your concerns or provide an alternative solution.

Costs and Availability

How much does it cost to use SuperAides?

Our pricing is affordable and transparent, with no hidden fees. Costs vary based on service type and duration. The cost of our services starts at $30/hour. You can get an estimate by selecting the service you need and entering the duration on our website or app. For a personalized quote, feel free to contact us now!!

Are SuperAides available 24/7?

Our dedicated customer support is available from 7:00 AM—6:00 PM EST to solve your queries. You can enjoy our services around the clock, providing flexibility to meet your schedule and emergencies.

Can I extend service hours if needed?

Yes, you can easily extend service hours through our app or by contacting our team.

Technology and Support

How does the SuperAides app work?

Our app simplifies the caregiving process:

  • Register and select your services.
  • Choose your preferred SuperAide.
  • Track appointments and provide feedback—all from your phone!

What technology assistance does SuperAides provide?

We help clients with:

  • Setting up devices like smartphones and tablets.
  • Scheduling video calls with loved ones.
  • Using online services for groceries or entertainment.